What data do we gather?
Hotel Princess DOO Bar ("Hotel Princess", "We", "Us" or "Our") collects the following information:
- Personal identification data: first name, last name, email address, telephone number, date and place of birth, age, gender, residence, city, country, region, language, market category, search preferences, passwords, password hints, passport and visa details, credit or debit card numbers along with expiration dates and security codes, information regarding social media accounts, and other analogous data.
- Non-personal information includes: operating system and version, browser type and version, data source, Webflow version, Java support, network domain, screen resolution, screen colors, device type, session count, access date and time to our websites ("Sites"), IP address, network data, site activity, JavaScript details, HTTP headers, pixel-specific data, button click data, and other technical data.
How do we collect your information?
You provide us with majority of the data directly. We collect and process your data when:
- Register online or purchase one of our products or services;
- Voluntary participate in a customer survey or offer feedback via text or email.
- Utilize or navigate our website through your browser's cookies.
Hotel Princess may also obtain your data indirectly from the following sources:
- Social networks such as Facebook, Google+, Instagram, X (formerly Twitter), TikTok, LinkedIn, Pinterest, YouTube, Snapchat, TripAdvisor, WhatsApp, WeChat, Reddit, VK (VKontakte), Telegram and more. Each of these networks has its own privacy policies, thus, please review them prior to disclosing any personal information. Hotel Princess disclaims responsibility for these networks and the management of their data.
By supplying personal information, you guarantee its accuracy, confirm your legal authority to manage it, and consent to Hotel Princess’s collection and utilization of such information in compliance with applicable laws and this Privacy Policy.
How do we use your data?
Hotel Princess utilizes your data for the subsequent purposes:
- Facilitating your order and overseeing your account;
- Distributing emails containing exclusive promotions for products and services that may pique your interest;
- Corresponding with you regarding new features, improvements and services;
- Fostering a responsible business relationship with you and delivering continuous support;
- Management of business and operations management;
- Processing, execution and record of reservations or purchases;
- Inquire for booking confirmation, customer support or additional information;
- Understanding your needs and preferences for personalized service;
- Performing statistical and demographic analyzes to improve services;
- Compliance with legal and regulatory requirements;
- Ensuring the safety of guests and staff;
- Promoting our websites and services.
Upon your consent, Hotel Princess may disseminate your data to affiliates to offer you their products and services.
How do we store your data?
Hotel Princess securely stores your data in Montenegro, in accordance with the Personal Data Protection Law (“Official Gazette of Montenegro”, Nos. 079/08, 070/09, 044/12, 022/17, 077/24), as well as the EU General Data Protection Regulation (GDPR). Data is kept only for as long as is necessary according to legal or contractual grounds.
- Data gathered pursuant to the contractual relationship are kept as long as it is necessary for the execution of the contract or services.
- Data gathered for marketing purposes (name, surname, email address) are retained for a maximum of 10 years.
- Data obtained with explicit consent (telephone number, number of children, marital status, etc.) are retained for a period of 5 years.
Upon the conclusion of these intervals, the data is automatically deleted.
Marketing
Hotel Princess intends to provide you with information regarding products and services that we consider may pique your interest, together with details about products and services of our partner companies.
If you have consented to receive marketing communications, you may revoke your consent at any time.
You have the right to prohibit Hotel Princess from contacting you for marketing purposes or disseminating your information to affiliates within our corporate group at any time.
If you choose to cease receiving marketing communications, kindly contact us at: reservations@hotelprincess.me
Minors
Hotel Princess prioritizes the safeguarding of children's personal information. The gathering and processing of minors’ data is carried out in compliance with the law and in a manner prioritizing the child’s best interest. Data processing involving children under the age of 18 requires the explicit consent of a parent or guardian. When children or minors access the site, it is presumed that parents or guardians have exercised control and granted their consent.
What are your rights regarding data protection?
You have the right to:
- Right of access
You have the right to obtain copies of your personal data from Hotel Princess. The initial copy of your data is complimentary. Hotel Princess charges a cost of EUR 10,00 for each additional copy.
- Right to correction
You have the right to demand the correction of any information you deem inaccurate or the inclusion of information you regards as insufficient. This service is complimentary.
- Right to deletion
You have the right to demand the deletion of your personal data. Hotel Princess imposes a fee of up to EUR 20,00 for technically complex or recurrent deletion requests, of which you will be notified beforehand.
- The right to restriction of processing
You have the right to request the restriction of the processing of your data. Hotel Princess may charge a fee of EUR 10, 00 for complex requests.
- The right to object
You have the right to object to the processing of your data by Hotel Princess. This service is complimentary.
- The right to data portability
You have the right to request the transfer of your data to another organization or directly to yourself. The initial copy of the data is complimentary, however subsequent transfer incur a price of EUR 15,00.
- Right to appeal
You have the right to lodge a complaint with appropriate data protection authority if you suspect that your rights have been infringed upon. This service is complimentary.
Your request shall be addressed within one month. To exercise any of these rights, please contact us by email at:
reservations@hotelprincess.me
Contact us at: +382 30 300 171
Or correspond with us at: Ul. Jovana Tomaševića 21, 85000 Bar, Montenegro
What are cookies?
Cookies are text files installed on your computer to gather common data about internet history and guest behavior. Upon visiting our websites, we may automatically gather specific information using cookies or analogous technologies. For additional information, please visit allaboutcookies.org.
How do we use cookies?
Hotel Princess uses cookies in multiple manners to enhance your experience on our website, including:
- Maintaining your logged-in status;
- Understanding your use of our website;
- Facilitating seamless navigation across pages;
- Retaining your preferences for expedited and streamlined interaction with our services.
Types of cookies we use
We use the following categories of cookies:
- Analytic and performance cookies – Gather information regarding guest interactions with the website (pages accessed, issues encountered, etc.). The data is anonymized and utilized exclusively to enhance the website’s performance.
- Functional cookies – Allow the website to identify you and retain your prior preferences (language, location).
- Advertising cookies – Gather data regarding your sites visit to tailor advertising content.
- Session cookies – They are stored temporarily during the session and are deleted upon closing the browser.
- Third-party cookies – established by external services utilized on the website (e.g. analytical tools).
- Essential cookies – required for the website’s functionality and facilitating basic functionalities.
How to manage cookies?
You can configure your browser to reject cookies. Nonetheless, this may impact the functionality of specific components of our website. Additional information is available at the above link.
Privacy policies of alternative websites
The Hotel Princess website may include connections to external websites. Our Privacy Policy is only applicable to our pages, thus, we advise you review the privacy policies of the websites you access via our links.
Amendments to the Privacy Policy
Hotel Princess regularly reviews its Privacy Policy and disseminates any modifications on this page. This policy was recently updated on 14 January 2025.
Your consent
By utilizing our websites and services, you consent to the terms of the above Privacy Policy. We encourage you to review this this page regularly for updates.
How to contact us
Aor inquiries concerning the Privacy Policy, please contact us:
Telephone: +382 30 300 171
Email: reservations@hotelprincess.me
Address: Ulica Jovana Tomaševića 21, 85000 Bar, Montenegro
How to contact the competent authority
If you intend to lodge a complaint or believe that Hotel Princess has inadequately addressed your issues, you may contact the Agency for Personal Data Protection and Free Access to Information in Podgorica, Montenegro.
Applicable Laws and Jurisdiction
All disputes arising from or related to this website are governed by the laws of Montenegro. You consent to the non-competent jurisdiction of the Montenegrin courts.
